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Healthcare Representative - Wilmington NC

R16373 Wilmington, North Carolina

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. 

Empower Your Future. Make a Difference.

Title:  Healthcare Rep

Location: New Hanover Regional Medical Center, Wilmington, NC

Shift Available:

(Th-Su 10a-8:30p)


Overview of Position
HCRs act as advocates and meet with patients and their families daily. They are responsible for tracking every application they receive and obtaining high rates of successful outcomes. If you appreciate helping people and possess great communication and computer skills, take the next step towards a rewarding career at Change Healthcare!

What will be my duties and responsibilities in this job?

  • Work effectively with hospital employees and patients.
  • Interviewing clients in a hospital setting and/or home visits to assist the clients in obtaining maximum benefit coverage.
  • Completion of applications for state and federal programs (including Health
  • Exchange/Marketplace programs), reviewing medical records and taking all necessary action to expedite benefit approval.
  • Achieve and maintain certification designation as “Certified Application Counselor”.
  • Adherence to company and legal standards regarding Protected Health Information (PHI),
  • Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI). 
  • Maintain ongoing communication with government agencies regarding the status of claims.
  • Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed.
  • Maintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systems.
  • Making a determination to take a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.

What are the requirements needed for this position?

  • 4 year college degree preferred
  • 1-3 years of relevant hospital and healthcare experience
  • Proficient with computer skills and tablet devices including Microsoft Office applications (Outlook, Excel and PowerPoint)

What other skills/experience would be helpful to have?

  • Possible language skills, as required by geographic location 
  • Knowledge of federal and state programs that will benefit coverage for the client
  • Demonstrated experience working with people of various educational and socioeconomics background preferred
  • Ability to travel
  • Professional & polished demeanor
  • Strong work ethics and confidentiality
  • Time management skills and attention to detail
  • Fluency in both English and Spanish languages is helpful.

What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Talent Acquisition Process

Apply

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

Review

Once you apply for a job opening, the Sourcing Specialist or Talent Adviser will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.

Interviews

Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.

Offer

If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.

Onboarding

Once you've received your offer letter, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.

Apply

 

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

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