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Implementation Specialist - Remote (anywhere US)
Job ID R28651
Date posted 08/01/2022
Overview of Position
The Implementation Specialist will provide post-sales technical expertise during the installation, implementation, and maintenance of company products. Implementation Specialists will be involved in implementing detailed customer installation specifications and requirements. Implementation Specialists will drive quality, usage, and customer satisfaction.
What will be my duties and responsibilities in this job?
Setting-up and configuring Revenue Cycle solutions product for Physicians and Hospitals
Managing internet communication protocols for VPN and Web Service connections
Utilize proprietary applications, tools, and processes to implement and deploy Revenue Cycle solutions
Responsible for data mapping, setting up & configuring data processing rules and testing customer database during implementation
Setting up product access and permissions for customer user groups
Understand customers business needs and translate them into application and operational requirements
Follow pre-established instructions, procedures, and guidelines to successfully migrate Revenue Cycle solutions from legacy system to new system
Responsible for set-up of customer data files related to 837 (Claims), 835 (Remit/ERA), 276/277 Claim Status
Engage key stakeholders and subject matter experts throughout the project lifecycle for planning and issue resolution
Identifies and proposes resolutions for systems issues or changes that impede timely and accurate Revenue Cycle services
Coordinate with customer IT personal to set-up and configure product modules
Responsible for product testing and resolution of product configuration issues during Implementations
Troubleshooting and resolving technical issues encountered by customers
Responsible to manage tasks within IT infrastructure and platform for Real-time transaction processing
Effectively respond to changing product, project and customer demands while balancing multiple ongoing projects
Coordinate with product development team in identifying and resolving product bugs delaying implementations
Participate in customer meetings which could be on-site or remote (travel may be required)
Assist other teams and team members when needed
What are the requirements needed for this position?
3+ years of experience in software support or product implementation
What critical skills are needed for you to consider someone for this position?
Excellent skills in Microsoft Office & Windows OS and installing, uninstalling, and troubleshooting software
What other skills/experience would be helpful to have?
Experience with hospital information systems and/or building screen-scraping solutions, preferred
RCM, Healthcare insurance or Hospital Information Systems knowledge or experience, preferred
What are the working conditions and physical requirements of this job?
General office demands/Home office
How much should I expect to travel?
Some rare travel may be required
Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
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Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Talent Acquisition Process
Once you apply for a job opening, the Sourcing Specialist or Talent Advisor will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.
Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.
If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.
Once you've electronically signed your offer, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.
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