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Client Manager - Remote (Anywhere US)

R19521 Texas - Additional locations

Additional Locations: Texas, Utah, Washington, Nevada, Oregon, Oklahoma, Arizona, California, Idaho, New Mexico VIRTUAL, Texas, United States of America; VIRTUAL, Utah, United States of America; VIRTUAL, Washington, United States of America; VIRTUAL, Nevada, United States of America; VIRTUAL, Oregon, United States of America; VIRTUAL, Oklahoma, United States of America; VIRTUAL, Arizona, United States of America; VIRTUAL, California, United States of America; VIRTUAL, Idaho, United States of America; VIRTUAL, New Mexico, United States of America

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. 

Empower Your Future. Make a Difference.

Client Manager

Overview of Position

The Client Manager owns the relationship with our customer and is the representative of the Change Healthcare brand and customer experience. This individual will spend time listening to our clients and provide thoughtful solutions to their business needs. The Client Manager is responsible for managing the day-to-day client relationship by earning trust, following through on commitments, and ensuring that our customers are maximizing the value that Change Healthcare can provide. They do this by coordinating with various partners within the company to ensure client requests are handled appropriately (i.e. within time and budget) while balancing client needs with company profitability.  

What will be my duties and responsibilities in this job?

  • Develops and maintains positive relationships with clients, focusing on key contacts and decision-makers and coordinates with operations to drive performance and foster an environment to minimize attrition

  • Proactively manages client requests for additional information as it relates to: payer trends, system interfaces, compliance, coding, regulatory changes, and budget variance and cash flow 

  • Identifies trends, educates the client and recommends actions to ensure maximum productivity and profitability

  • Stays abreast of internal and external changes to understand current and future state and provide value to the client

  • Serves as the liaison between the client and operations

What are the requirements needed for this position?

  • 3+ years’ experience in healthcare practice management or medical billing

  • 3 + years Client Relationship Management and healthcare revenue cycle experience required

What critical skills are needed for you to consider someone for this position?

  • Experience presenting to and working with physicians and hospital administration

  • Strong data analysis & reporting skills are required.  Must have experience reviewing large amounts of revenue cycle data and determining what that data is telling you and recommending changes based on that knowledge

  • Solid knowledge of MS office, including Excel (Pivot Tables experience required), PowerPoint, and data processing systems

What other skills/experience would be helpful to have?

  • Radiology, pathology, cardiology, and/or anesthesiology billing experience a plus

  • Must have excellent listening, communication and presentation skills

  • Must be able to build and sustain client relationships, earning trust and providing added value beyond reports

  • Strong business acumen and an ability to assess a client’s strategic value to the organization, as well as understanding Change Healthcare’s strategic value to the client

  • Able to build strong relationships and earn trust in a matrixed organization, interacting with various stakeholders across Operations, IT, Legal, Marketing, etc.

What are the working conditions and physical requirements of this job?

  • General office demands/Home office

How much should I expect to travel?

  • 25% travel requirement

  • Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Talent Acquisition Process

Apply

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

Review

Once you apply for a job opening, the Sourcing Specialist or Talent Adviser will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.

Interviews

Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.

Offer

If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.

Onboarding

Once you've received your offer letter, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.

Apply

 

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

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