Biomedical Support Engineer

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Title

Biomedical Support Engineer

Overview of Position

As a member of the Support Department with a combination of strong technical and broad clinical skills, the Biomedical Support Engineer provides biomedical support and consultation services to Change Healthcare Cardiology customers, over the phone, via remote connection and in-person at customer hospital sites. Acts as a technical resource person and Cardiology department subject matter expert to Support department staff and management. Travels to customer sites to assist with application / basic workflow issues and provide occasional gap training. Develops and delivers internal training and skills improvement workshops for support staff. The Biomedical Support Engineer will work in collaboration with Tier 3 and Engineering to provide feedback that can be utilized towards product enhancement.

What will be my duties and responsibilities in this job?

• Provide remote support to end-users of Change Healthcare Cardiology cardiac monitoring and evaluation applications.
• Diagnosing software and hardware malfunctions and giving direction / training and technical guidance to other members of the Invasive support team and software development groups to identify and resolve problems.
• Integrating Change Healthcare Cardiology software with various hospital medical devices and hospital information systems.
• Performing software and/or hardware upgrades to existing Change Healthcare Cardiology systems.
• Monitoring, gathering and analyzing data from various product sources and bio-medical literature in order to determine clinical significance of observed events and present findings at company internal and customer forums.
• Interpret clinical user requirements and develop/convey engineering specifications to assist product development groups.
• May be assigned to various projects utilizing skills.

What are the requirements needed for this position?

• Master's or Bachelor’s degree (Biomedical Engineering preferred)
• 1-2 years of experience in job offered or related clinical/biomedical engineering position.
• Technical support of cardiac hemodynamic monitoring systems.
• Flexible schedule to work an irregular shift/on-call
• High level of computer literacy (Windows OS, MS Office, Remote connectivity).
  

What other skills/experience would be helpful to have?

• Very strong communication, customer service, interpersonal, writing, negotiation and presentation skills.
• Strong critical thinking skills and hands-on ability to work through symptoms and get to root cause.
• Ability to work in a team environment and interface effectively with cross-functional groups to define and execute overall requirements. 
• Working understanding of FDA/ISO Quality System regulations
• Familiarity with document / registry standards such as JCAHO, NCDR or STS desired
• Prior experience in supporting/educating clinical users on use of bio-medical equipment or clinical technology solutions.
• Security Clearance desired
  

How much should I expect to travel?

Up to 10%

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Applicant Data Privacy And Protection Notice