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Technical Engineer

R18928 Richmond, British Columbia - Additional locations

Additional Locations: Richmond, British Columbia, Mississauga, Ontario, New Dayton, Alberta, British Columbia, Nova Scotia, Newfoundland and Labrador Mississauga, Ontario, Canada; New, Alberta, Canada; Richmond, British Columbia, Canada; VIRTUAL, Quebec, Canada; VIRTUAL, British Columbia, Canada; VIRTUAL, Nova Scotia, Canada; VIRTUAL, Newfoundland and Labrador, Canada

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. 

Empower Your Future. Make a Difference.

Tech Support Engineer


Implementing cloud based and on prem medical imaging system. Build, configure, install, and upgrade servers and workstations. This may include moving and unpacking hardware. Responsible for implementation, testing, and training on Change Healthcare (CHC) Enterprise Imagining (EI) products to ensure system performance is setup in accordance to specifications for optimal patient care/regulatory requirements. Additional tasks include travelling onsite, training customer technical and clinical staff, and providing implementation support.


What will be my duties and responsibilities in this job?

  • Implementing a cloud based medical imaging archive system
  • Work with customers and their vendors to integrate existing systems with the cloud based medical imaging archive and to validate the functionality of all systems, workflows and imaging data access methods
  • For on prem PACS, performing software installation, system configuration, quality test, packing and documentation according to EI defined processes
  • Preparing, testing and/or upgrading EI products/solutions and system databases
  • Responsible for all parts issued for builds which include counting, recording, exchange, replacement, report shortages and filing RMA reports
  • Troubleshoot complex issues on production and test systems. Perform Final Quality Assurance for finished systems as assigned in accordance to EI quality system
  • Onsite Travel. Implementing and supporting EI solutions, including customer training
  • Liaison with internal teams, including R&D, Support, Systems Engineering, Production, and Sales as required to deliver on customer requests

What are the requirements needed for this position?

  • Ability to develop in-depth product knowledge and a commitment to
    continuous learning and personal development
  • Working with tight timelines and managing multiple projects
  • Frequent short notice travel and eligibility for international travel
  • A strong desire to create a world-class customer experience while delivering on support requests through active communication and development of solid customer relationships

What other skills/experience would be helpful to have?

  • Bachelor’s degree in Computer Science, computer technology diploma or equivalent or related experience
  • Minimum 2 years of IT experience building and configuring systems as well as supporting both internal and external customers strongly preferred
  • Microsoft OS level support. Knowledge of Windows servers, databases, networking and enterprise-class information systems
  • Radiology workflow and PACS experience
  • Understanding of HL7 and DICOM


What are the working conditions and physical requirements of this job?

Due to COVID restrictions, this position will be a remote position.  You should have a quiet and functional space where you can professionally support customer requests.

How much should I expect to travel?

This position may require up to 50% travel.

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Talent Acquisition Process

Apply

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

Review

Once you apply for a job opening, the Sourcing Specialist or Talent Adviser will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.

Interviews

Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.

Offer

If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.

Onboarding

Once you've received your offer letter, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.

Apply

 

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

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