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Site Reliability Engineer (Remote Anywhere Canada or U.S.)

Job ID R27832


Richmond, British Columbia, Mississauga, Ontario, New Dayton, Alberta Mississauga, Ontario, Canada; New, Alberta, Canada; Richmond, British Columbia, Canada

Date posted 06/13/2022


Change Healthcare occupies a uniquely interconnected position at the center of healthcare. We believe it is our responsibility to test, adopt, and refine new technologies to help create a more efficient healthcare system. As healthcare technology leaders, we are passionate about building enterprise-class solutions using the latest cloud technologies and current development best practices. We have a bias for action with a broad mandate to innovate and provide world class healthcare solutions.

  • Full-time
  • Level: Experienced
  • Travel: Local

Success Profile

What makes a successful Software Engineer at Change Healthcare?
Check out the traits we’re looking for and see if you have the right mix.

  • Analytical
  • Logical
  • Problem-solver
  • Team player
  • Quick learner
  • Passionate

Career Path

There are numerous career paths and opportunities for growth at Change Healthcare. Below is an example of the trajectory you could have in your careers as a Software Engineer.

Career Path Steps

  1. Step 1: Engineer 1
  2. Step 2: Engineer 2
  3. Step 3: Senior Engineer
  4. Step 4: Staff Engineer
  5. Step 5: Principal Engineer

Our Total Rewards

Our Total Rewards strategy consists of a portfolio of offerings: compensation, recognition, well-being and benefits, that are aligned with our talent management strategy, enabling us to attract, develop, engage, reward, and retain employees. Our engaged workforce enables a high performing culture.

  • Paying for

  • Rewards and

  • Medical Plans

  • Retirement Plan

  • Paid Time Off

  • Volunteer Days and
    Community Giving


Site Reliability Engineer (Remote Anywhere Canada or U.S.)

Job ID R27832 Location Richmond, Canada Date posted 06/13/2022

Position Description

The SRE/Cloud Developer is a member of Cloud Operations team and responsible for the reliability, security and efficiency of Change Healthcare’s cloud environments and products that comprise Enterprise Imaging solutions.  Participate in the Cloud Operations team activities including continuous delivery, configuration changes and performance monitoring. Manage and monitor cloud resources utilization and cost.

  • Define and drive automation of cloud operations and deployments
  • Define and drive implementation of Cloud Operations procedures 
  • Define and implement effective and reliable cloud infrastructure. 
  • Define, implement methodology and toolset for fully automated infrastructure management as a code 
  • Serve as the company’s subject matter expert to support other Change Healthcare teams for purposes cloud technologies, operations, and DevOps methodology. 
  • Plan, implement, monitor, and test systems and procedures for best practice Business Continuity and Disaster Recovery (BCDR). 
  • Operate, scale, and troubleshoot applications and infrastructure for the cloud-based SaaS Enterprise Imaging platform and all components within. 
  • 24x7x365 shift-based support with rotating on-call 
  • Follow any related to cloud operations standard operations procedures  
  • Work with other teams to make sure that the infrastructure and applications that depend on it work together seamlessly 
  • Support other team’s infrastructure needs on an as-needed basis 
  • Use and develop tools for systems continuous delivery automation 
  • System Administration on Linux (CentOS, etc..) and Windows Server operating systems, network configurations, access and permissions, cloud services. 
  • Oversee, participate in and manage production applications deployments. 
  • Interface with globally dispersed vendor and internal teams. 
  • Ensure cloud environment reliability, performance and safety of information. 
  • Ensure high availability and performance of enterprise imaging applications. 
  • Define and implement effective cloud infrastructure, services, applications and customer connectivity monitoring and emergency alerting.  
  • Ensure quick recovery from incidents utilizing well defined operational procedures, tools, and efficient communication with various internal and external stakeholders. 
  • Define metrics of success and provide operational reports and dashboards utilizing company analytics tools.  
  • Ensure secure and managed access to production and staging environments.  
  • Actively use and suggest improvements for continuous delivery toolset.  
  • Proactively collaborate with various operational teams on defining SLAs, aligning on processes, tools and procedures.  
  • Work with engineering, security operations, software architecture, support, platform, and other cross-functional teams on company priorities and roadmap planning for a rapidly growing customer base.  
  • Ensure compliance with medical device, privacy and security regulations.  
  • Actively support compliance auditing activities. 
  • Monitor cloud resources utilization and associated cost. 
  • Interact with vendors, consultants, partners, and customers to ensure that cloud operations meet the needs of all users of the platform.  

Minimum Requirements (Required)

  • 3+ years and a proven record of success in administration of cloud infrastructure and deployed applications for enterprise SaaS or PaaS companies in public clouds such as GCP(Preferred), AWS, Azure. 
  • 3+ years of experience in administration of IT systems include compute, network, storage, general access control 
  • 3+ years and a proven record of success of using/creating automated delivery and configuration tools 
  • 1 years of programming experience in any of the platforms.

Critical Skills (Required)

  • Energetic, motivated, and customer focused. 
  • Proficient with one of the scripting languages like Python, PowerShell, Bash
  • Programming knowledge in Node.js or Python or any other language
  • Proficient with DevOps tools and environments like Terraform, Jenkins, Git, Ansible. 
  • Exceptional critical and highly analytical thinking skills; ability to decompose complex problems, prioritize issues, and implement sensible solutions. 
  • Proficient experience managing outages, customer escalations, crisis management, and other similar circumstances. 
  • Able and willing to work in a fast paced, quickly changing environment 
  • Strong knowledge of cloud infrastructure includes compute, networking, storage and other cloud services.  
  • Solid foundation in Linux/Windows operating systems and tools. 
  • Strong knowledge of IT infrastructure includes switches, routers, firewalls, VPNs, IDS, IPS, Proxy, etc… 
  • Experience with centralized logging services like StackDriver , ELK, DataDog, Splunk. 
  • Experience with monitoring tools like StackDriver, NewRelic, Graphite, Nagios, Zabbix. 
  • Understanding of cybersecurity methodology such as security controls, access control and auditing 
  • Adhere to standard operations procedures 
  • Excellent communicator and presentation skills    

Additional Knowledge and Skills (Preferred)

  • Experience working with across multiple boundaries including internal and external relationships management. 
  • Advanced Experience with DevOps methodology and Continuous Delivery. 
  • Experience in migrating products from on premise to cloud 
  • Capability of effectively negotiating with peers without direct authority 
  • Experience with HIPAA compliance and the security of PHI data 
  • Familiarity with Healthcare IT standards as well as with Healthcare workflows 

Education (Required)

Bachelor's degree in Information Systems, Computer Science, Engineering or related field

Physical Requirements

General Office Demands


Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities.  Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing.  Further details and requirements will be confirmed during the interview process.

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