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Biomedical Support Engineer

R19605 Richmond, British Columbia - Additional locations

Additional Locations: Richmond, British Columbia, Mississauga, Ontario, New Dayton, Alberta, British Columbia, Newfoundland and Labrador Mississauga, Ontario, Canada; New, Alberta, Canada; Richmond, British Columbia, Canada; VIRTUAL, Quebec, Canada; VIRTUAL, British Columbia, Canada; VIRTUAL, Newfoundland and Labrador, Canada

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. 

Empower Your Future. Make a Difference.

Title: Biomedical Support Engineer

Overview of Position

As a member of the Customer Success Department with a combination of strong technical and broad clinical skills, the Biomedical Support Engineer provides biomedical support and consultation services to Change Healthcare Cardiology customers, over the phone, via remote connection and in-person at customer hospital sites. Acts as a technical resource person and Cardiology department subject matter expert to Support department staff and management. Travels to customer sites to assist with application / basic workflow issues and provide occasional gap training. Develops and delivers internal training and skills improvement workshops for support staff. The Biomedical Support Engineer will work in collaboration with Tier 3 and Engineering to provide feedback that can be utilized towards product enhancement. A strong preference is given to candidates able to work from the Richmond, BC office, but remote candidates working from Canada with a strong background will also be considered. The working hours for tposition will be from 9:30 AM - 6 PM Pacific time.

What will be my duties and responsibilities in this job?

  • Provide remote support to end-users of Change Healthcare Cardiology cardiac monitoring and evaluation applications.
  • Diagnosing software and hardware malfunctions and giving direction / training and technical guidance to other members of the Invasive support team and software development groups to identify and resolve problems.
  • Integrating Change Healthcare Cardiology software with various hospital medical devices and hospital information systems.
  • Performing software and/or hardware upgrades to existing Horizon Cardiology systems.
  • Monitoring, gathering and analyzing data from various product sources and bio-medical literature in order to determine clinical significance of observed events and present findings at company internal and customer forums.
  • Interpret clinical user requirements and develop/convey engineering specifications to assist product development groups.
  • May be assigned to various projects utilizing skills.

What are the requirements needed for this position?

  • Master's or Bachelor’s degree (Biomedical Engineering preferred)
  • 1-2 years of experience in job offered or related clinical/biomedical engineering position.
  • Technical support of cardiac hemodynamic monitoring systems.
  • Flexible schedule to work an irregular shift/on-call
  • High level of computer literacy (Windows OS, MS Office, Remote connectivity).

What other skills/experience would be helpful to have?

  • Very strong communication, customer service, interpersonal, writing, negotiation and presentation skills.
  • Strong critical thinking skills and hands-on ability to work through symptoms and get to root cause.
  • Ability to work in a team environment and interface effectively with cross-functional groups to define and execute overall requirements. 
  • Working understanding of FDA/ISO Quality System regulations
  • Familiarity with document / registry standards such as JCAHO, NCDR or STS desired
  • Prior experience in supporting/educating clinical users on use of bio-medical equipment or clinical technology solutions.
  • Security Clearance desired

What are the working conditions and physical requirements of this position?

General office demands.

How much should I expect to travel?

5-10% travel may be needed. (Note- all company travel is currently suspended due to the covid pandemic).

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Talent Acquisition Process


Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.


Once you apply for a job opening, the Sourcing Specialist or Talent Adviser will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.


Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.


If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.


Once you've received your offer letter, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.



Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

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