Training Facilitator Patient Access

Applicant Data Privacy And Protection Notice

Training Facilitator

Overview of Position
The trainer will effectively deliver and facilitate classroom training in support of client programs to ensure superior workforce preparation; specifically, with front line representative level employees.  

The focus of this position is facilitation and delivery of program curriculum for new and existing agents.  

What will be my duties and responsibilities in this job?

• Instruct new hire and continuing education program specific training. 
• Utilize effective presentation and facilitation skills including creative training techniques and accelerated learning techniques using a variety of training delivery modalities in a live classroom environment  
• Complete daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner.  
• Facilitate transition of students from training to work environment, ensuring competency levels meet business needs  
• Adhere to developed classroom agenda/timelines and content flow.  

What are the requirements needed for this position?

• 1+ years adult training experience  
• HS or equivalent; some college in related field preferred
• Must have proficiency with various software applications programs including PowerPoint, Microsoft Word, and Excel
• Prior experience in customer service or call center environment
• Must be local to Pawtucket, RI or Port St. Lucie, FL
  

What other skills/experience would be helpful to have?

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• Solid communication skills, both oral and written.  
• Demonstrated ability to communicate effectively and professionally with internal associates.  
• Demonstrated ability to work with a team.  
• Knowledge of general Change Healthcare operating policies and procedures.  
• Ability to work a flexible schedule.  
• Some Travel may be required

What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

Minimal

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Applicant Data Privacy And Protection Notice