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CXT Cloud Operations Support Analyst
Job ID R27555
Date posted 06/23/2022
CXT Cloud Operations Support Analyst
Overview of position
The CXT Cloud Service Operations analyst will work Change Healthcare customers and their leadership teams to facilitate the adoption and utilization of Change Healthcare editing solutions. This position will help develop (or strengthen) existing processes associated with Invoicing and Dashboards. This position is customer facing with clients and will often need to make decisions/answer questions on both a recurring and ad hoc basis. An individual in this role will manage multiple workstreams (blending business and technical resources) to drive requirements, high level design, and work with leadership and finance team to forecast revenue based on contingency models.
What will be my duties and responsibilities in this job?
- Work with clients and internal teams to design and implement analytic solutions and deliverables to manage contingency based editing results including, but not limited to: savings calculations, revenue reconciliation, contingency payment methodology, financial forecasting, business case components, and other ad-hoc analyses required by constituents
- Lead requirements sessions with internal and external stakeholders for Cloud Dashboarding and Invoicing applications. Obtain customer and Change Healthcare Sign off on requirements
- Serve as Single point of contact to client support for all operational aspects of dashboard and invoice (requirements, build, implementation, post- production monitoring, etc.)
- Make recommendations to Cloud leadership and operational teams around trends/anomalies associated with savings or optimization data
- Triage and drive analysis for questions/issues/etc. associated with dashboard and invoicing for both internal and external clients
- Analyze trends associated with client savings and make recommendations to Operations Team for optimization opportunities, new ideas, etc. (new editing logic, enhancements to dashboard/invoice and associated processes)
- Drive new client dashboard/invoice implementations (requirements, resources, etc.)
- Work with leadership and finance team to forecast revenue based on contingency models
- Query and report development to support editing solutions
What are the requirements needed for this position?
- Bachelor’s Degree
- 3+ years’ experience associated with analytics, finance, process development or operations
- Experience with end-to-end claims processing and related analytics required, i.e., clinical code auditing, pre-submission auditing, post payment auditing, and medical record review
- Experience CPT codes, DRG codes, HCPCS, Diagnosis codes, and modifier rules and guidelines
- Ability to write and execute SQL queries
- Expertise in Excel, Word, PowerPoint
What other skills/experience would be helpful to have?
- Bachelor’s Degree in business, analytics, healthcare IT, finance
- Excellent verbal and written skills. Proven ability to communicate effectively with external customers, stakeholders, and cross-functional team members
- Experience with driving requirements sessions (business and technical)
- Analytical and research oriented (financial modeling, trending, etc.)
- Rapid critical thinking skills and problem solving skills Previous experience with a claim editing vendor (understanding of edit lifecycles)
- Large Health Plan Experience (insights into edit vendor processes from a client perspective)
What are the working conditions and physical requirements of this job?
General Office Duties
How much should I expect to travel?
Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
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COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
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Talent Acquisition Process
Once you apply for a job opening, the Sourcing Specialist or Talent Advisor will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.
Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.
If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.
Once you've electronically signed your offer, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.
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