Health Services Nurse (PA License Required)
Pennsylvania - Additional locations
Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.
As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.
Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.
If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.
Empower Your Future. Make a Difference.
Overview of Position
The Health Services RN position is in a Managed Services organization (does not reside on Client/Practice site). The RN telephonically assists and guides patients toward self-management and behavior modifications that result in improved patient outcomes. The RN is the primary point of contact, coordinating with schedulers, pharmacists, providers of medical and behavioral health care and social services. Success is measured in terms of improved patient outcomes, prevention of patient adverse events and unnecessary inpatient readmissions, satisfied customers, meeting or exceeding quality measures, producing consistent andhigh qualitywork and collaboration with other care team members.
Our ideal candidate is an experienced nurse, able to perform tasks independently and once trained, without significant guidance.
What will be my duties and responsibilities in this job?
Provides Nursing support for health service providers via phone in areas including but not necessarily limited to:
Telephonic nurse triage services.
Provide education to patients, deploying best practices and standard workflow in their daily activities.
Apply their expertise across the various areas of responsibility, understand how their interactions with patients affect customer satisfaction andis able tomake recommendations to improve processes.
Apply established protocols, criteria and contract guidelines.
Coordination of the team approach to management of patient care.
Analyze, investigate and resolve individual care quality, coordination of care, service and access issues.
Contact patients and providers regarding clinical needs for continuity of care.
What are the requirements needed for this position?
3+ years of relevant work experience, in related clinical, managed healthcare or healthcare setting
Pennsylvania RN License required.
Schedule Options: Monday through Friday either 7am - 330pm or 2pm - 10pm EST plus Saturday 8am - 12pm EST on rotation.
What other skills/experience would be helpful to have?
Excellent understanding of health-service related processes relevant to assigned role and responsibilities.
Strong analytical and interpersonal skills and ability to interact with senior level clients, and high level of computer literacy.
Very good knowledge of healthcare, government and insurance industry trends.
What are the working conditions and physical requirements of this job?
Office Environment - Work from Home Office
Solid internet connectivity
How much should I expect to travel?
No Travel Required
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to firstname.lastname@example.org with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Talent Acquisition Process
Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.
Once you apply for a job opening, the Sourcing Specialist or Talent Adviser will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.
Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.
If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.
Once you've received your offer letter, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.
Once you've electronically signed your offer, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.
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