Director, Technical Implementation

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Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Title: Director, Technical Implementation

Overview of Position
Director, Technical Implementation will report to the VP of Global Services, Enterprise Imaging and is responsible for defining and executing the strategy for technical delivery in close collaboration with key leaders of the Enterprise Imaging Organization.

As a member of the leadership team, this role will be responsible providing strategic direction to exceed industry standards by leading a team of high-performing individuals. This person will be focused on service delivery and developing metrics to measure the performance of the team. Must have a strong business acumen and able to interact with CIO's, along with Senior leaders at customer facilities, as well as internal stakeholders. Will be responsible for scaling the organization for future growth. Will be responsible for providing monthly reporting on performance of organization along with areas to improve/grow.

What will be my duties and responsibilities in this job?

• Organize, Architect the technical services team to exceed industry standards and adopt best practices to achieve operational efficiency which supports an ambitious growth plan.
• Processes. Develop and manage scalable best-in-class processes to support rapid growth across multiple product lines/solutions.
• 1. Design and implement processes, tools, and structures necessary to
• consistently deliver high-quality customer results.
• 2. Responsible to provide guidance for standardized recommendations
• and best practices for each product.
• 3. Provide oversight for the implementation process and act as a point
• of escalation during implementations.
• Data-Driven. Establish and communicate KPI's and measurements across the
• technical services organization that drive continued improvement at all levels.
• 1. Manage the effectiveness and efficiency of technical services and
• performance by creating and monitoring standard, custom, and benchmark reports.
• 2. Identify gaps across the technical services organization and present solutions to align with organizational goals and metrics.
• Execute. Establish standards across the team and ensure product deployment is executed to meet all technical services commitments.
• Collaborate. Partner with the leadership team and participate in the leadership and execution of key cross-organizational initiatives, processes, etc.
• Lead. Drive growth or team members, productivity and retention through improved training and education programs, performance management, and other initiatives that drive a highly inclusive and supportive culture yielding outstanding results.
• Act as senior liaison with other groups within Change Healthcare – Sales, Business Operations, Customer Success, Engineering etc., to ensure they are fully informed of services processes/requirements and appropriate SLA’s are in place.
• Serve as a primary advocate to product management and R&D for product enhancements, process development and technical/content delivery
• Accountable for revenue budgeting, forecasting and tracking on a monthly basis for all implementations by working with finance
• Overall responsibility for successful strategic planning and execution of customer projects for implementations by analyzing technical deployment 
• of the product suite and introducing new technologies using formalized change management

What are the requirements needed for this position?

• 7 to 10 years of proven management experience of an implementation team.
• Bachelor’s degree in information technology or related experience.
• 7 to 10 years of experience working with a highly technical implementations team.
• Deep expertise in building teams, scalable processes and metrics-based management to achieve organizational and departmental goals.
• P&L experience preferred.

What other skills/experience would be helpful to have?

• Experience with medical information systems
• Project sponsorship/customer relationship management
• Ability to absorb a broad range of information and create effective solutions
• Experience building diverse teams
• Networking knowledge
• Demonstrated track record of partnering with customer C-suite.
• Strong leadership abilities and an aptitude for mentoring and coaching others.
• Staff empowerment and development
• Strong interpersonal, communication, leadership, and organizational skills.
• Proven ability to proactively devise and implement new processes or resources.
• Analytic and metrics-oriented thinking
• Prior experience leading implementation and/or services organizations
• Ability to collaborate with cross-functional teams
• Strategic thinking
• Ability to influence others both internally and externally
• Ability to absorb a broad range of information and create effective solutions

What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

Up to 25%

Diversity, Equity & Inclusion:

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

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COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

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