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Director, Technical Implementation

Job ID R31007

Location New York, New York

Date posted 01/24/2023

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Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Title: Director, Technical Implementation

Overview of Position
Director, Technical Implementation will report to the VP of Global Services, Enterprise Imaging and is responsible for defining and executing the strategy for technical delivery in close collaboration with key leaders of the Enterprise Imaging Organization.

As a member of the leadership team, this role will be responsible providing strategic direction to exceed industry standards by leading a team of high-performing individuals. This person will be focused on service delivery and developing metrics to measure the performance of the team. Must have a strong business acumen and able to interact with CIO's, along with Senior leaders at customer facilities, as well as internal stakeholders. Will be responsible for scaling the organization for future growth. Will be responsible for providing monthly reporting on performance of organization along with areas to improve/grow.

What will be my duties and responsibilities in this job?

  • Organize, Architect the technical services team to exceed industry standards and adopt best practices to achieve operational efficiency which supports an ambitious growth plan.
  • Processes. Develop and manage scalable best-in-class processes to support rapid growth across multiple product lines/solutions.
  • 1. Design and implement processes, tools, and structures necessary to
  • consistently deliver high-quality customer results.
  • 2. Responsible to provide guidance for standardized recommendations
  • and best practices for each product.
  • 3. Provide oversight for the implementation process and act as a point
  • of escalation during implementations.
  • Data-Driven. Establish and communicate KPI's and measurements across the
  • technical services organization that drive continued improvement at all levels.
  • 1. Manage the effectiveness and efficiency of technical services and
  • performance by creating and monitoring standard, custom, and benchmark reports.
  • 2. Identify gaps across the technical services organization and present solutions to align with organizational goals and metrics.
  • Execute. Establish standards across the team and ensure product deployment is executed to meet all technical services commitments.
  • Collaborate. Partner with the leadership team and participate in the leadership and execution of key cross-organizational initiatives, processes, etc.
  • Lead. Drive growth or team members, productivity and retention through improved training and education programs, performance management, and other initiatives that drive a highly inclusive and supportive culture yielding outstanding results.
  • Act as senior liaison with other groups within Change Healthcare – Sales, Business Operations, Customer Success, Engineering etc., to ensure they are fully informed of services processes/requirements and appropriate SLA’s are in place.
  • Serve as a primary advocate to product management and R&D for product enhancements, process development and technical/content delivery
  • Accountable for revenue budgeting, forecasting and tracking on a monthly basis for all implementations by working with finance
  • Overall responsibility for successful strategic planning and execution of customer projects for implementations by analyzing technical deployment 
  • of the product suite and introducing new technologies using formalized change management

What are the requirements needed for this position?

  • 7 to 10 years of proven management experience of an implementation team.
  • Bachelor’s degree in information technology or related experience.
  • 7 to 10 years of experience working with a highly technical implementations team.
  • Deep expertise in building teams, scalable processes and metrics-based management to achieve organizational and departmental goals.
  • P&L experience preferred.

What other skills/experience would be helpful to have?

  • Experience with medical information systems
  • Project sponsorship/customer relationship management
  • Ability to absorb a broad range of information and create effective solutions
  • Experience building diverse teams
  • Networking knowledge
  • Demonstrated track record of partnering with customer C-suite.
  • Strong leadership abilities and an aptitude for mentoring and coaching others.
  • Staff empowerment and development
  • Strong interpersonal, communication, leadership, and organizational skills.
  • Proven ability to proactively devise and implement new processes or resources.
  • Analytic and metrics-oriented thinking
  • Prior experience leading implementation and/or services organizations
  • Ability to collaborate with cross-functional teams
  • Strategic thinking
  • Ability to influence others both internally and externally
  • Ability to absorb a broad range of information and create effective solutions

What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

Up to 25%

California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:

The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

The base pay range for this position is $108,202.50 - $288,414.00

Diversity, Equity & Inclusion:

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

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Talent Acquisition Process


Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.


Once you apply for a job opening, the Sourcing Specialist or Talent Advisor will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.


Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.


If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.


Once you've electronically signed your offer, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.


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