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Client Service Representative

Job ID R29210

Location New York, New York

Date posted 09/06/2022

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Applicant Data Privacy And Protection Notice

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:New York City / Manhattan Onsite

This is a 100% onsite position.

Core Responsibilities:

Responsibilities include but are not limited to:

  • Develop and maintain positive relationship with client

  • Work onsite at client location collaborating with providers, client personnel and patients

  • Obtain precertifications, authorizations and other referrals as assigned

  • Meet with patients to discuss billing questions, collection TOS and other outstanding balances and validate insurance and other billing information. 

  • Effectively work with relevant hospital departments to improve practice billing operations

  • Identify any problems/trends and communicate them to management for resolution

  • Research and re-bill unpaid claims

  • Research and resolve accounts appearing on Follow-up Reports.

  • Make appropriate decisions and calls to carriers to maximize reimbursement on accounts to be worked. 

  • Correct all errors on electronic error reports using all available information.

  • Meet current production, utilization and quality standards.

  • Participates in trainings/meetings with Payers, internal departments, offshore partners, Client contact(s) and TES Management, etc. to address trends in denials or unprocessed claims

  • Assists in identifying current and/or potential billing issues specific to outstanding receivable

  • Presenting data to appropriate parties and partnering to develop resolutions

  • Participates in daily production assignments that will continue to develop understanding and knowledge of processing guidelines and expectations of respective client(s) payer mix

  • Ability to take and make patient phone calls and assist Customer Service when business needs arise

  • Follow up on denied or unadjudicated encounters. 

  • Assist in other duties as assigned

Requirements:

  • Associate Degree in Business, Healthcare Administration or related field; or equivalent

  • 3+ years of related work experience; including a minimum of 2 year revenue cycle experience required

  • Intermediate to Advanced working knowledge of MS Excel, MS Word and MS Outlook

  • Strong customer service experience

Preferred Qualifications:

  • Knowledgw of enterprise billing system

  • In depth knowledge of various insurance policies and procedures related to authorizations, pre-certifications, claim adjudication and payment processes.

  • Ability to work independently with minimal supervision

  • Excellent written and oral communication skills

  • Strong attention to detail

  • Represents the office/Organization in a positive manner; supports and encourages strong morale and spirit in his/her team.

  • Can marshal resources to complete tasks and orchestrate multiple activities at once to accomplish goals and meet specific deadlines.

  • Ability to solve difficult problems in a timely manner with efficient resolutions

  • Works well with others; ability to work with and communicate with individuals of varying disciplines.

  • Employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls and talk or hear. Employee must occasionally lift and/or move up to 25 pounds

    Unique Benefits*:

    • Flexible work environments

    • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets

    • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships

    • Employee wellbeing programs and generous health plans

    • Educational assistance programs

    • US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions

    • Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

    • Learn more at https://careers.changehealthcare.com

    • *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

    Feeling Inspired? Ready to #MakeAChange? Apply today!

    New York and New Jersey Residents Only: The salary range for New York City, NY and Westchester County, NY is $43,355 - $75,360.The salary range for Ithaca, NY is $37,700– $62,800.The salary range for Jersey City, NJ is $45,240 – $75,360.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

    Diversity, Equity & Inclusion:

    •At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
    •Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

    Feeling Inspired? Ready to #MakeAChange? Apply today!

    COVID Vaccination Requirements

    We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

    Equal Opportunity/Affirmative Action Statement

    Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

    If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

    Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

    California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

    Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

    Applicant Data Privacy And Protection Notice

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    Review

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    Interview

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    Offer

    If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.

    Onboarding

    Once you've electronically signed your offer, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.

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