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Enterprise Service Management (ESM) Problem Manager

Job ID R30683

Location

Nashville, Tennessee, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, Oregon, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Oklahoma, Alabama, Arizona, Arkansas, California, Connecticut, Washington, DC, Delaware, Florida, Georgia, Idaho, Illinois, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio Nashville, Tennessee, United States of America; VIRTUAL, Pennsylvania, United States of America; VIRTUAL, Rhode Island, United States of America; VIRTUAL, South Carolina, United States of America; VIRTUAL, South Dakota, United States of America; VIRTUAL, Texas, United States of America; VIRTUAL, Utah, United States of America; VIRTUAL, Vermont, United States of America; VIRTUAL, Virginia, United States of America; VIRTUAL, Washington, United States of America; VIRTUAL, West Virginia, United States of America; VIRTUAL, Wisconsin, United States of America; VIRTUAL, Wyoming, United States of America; VIRTUAL, Massachusetts, United States of America; VIRTUAL, Michigan, United States of America; VIRTUAL, Minnesota, United States of America; VIRTUAL, Mississippi, United States of America; VIRTUAL, Missouri, United States of America; VIRTUAL, Montana, United States of America; VIRTUAL, Nebraska, United States of America; VIRTUAL, Nevada, United States of America; VIRTUAL, New Hampshire, United States of America; VIRTUAL, Oregon, United States of America; VIRTUAL, Indiana, United States of America; VIRTUAL, Iowa, United States of America; VIRTUAL, Kansas, United States of America; VIRTUAL, Kentucky, United States of America; VIRTUAL, Louisiana, United States of America; VIRTUAL, Maine, United States of America; VIRTUAL, Maryland, United States of America; VIRTUAL, Oklahoma, United States of America; VIRTUAL, Alabama, United States of America; VIRTUAL, Arizona, United States of America; VIRTUAL, Arkansas, United States of America; VIRTUAL, California, United States of America; VIRTUAL, Connecticut, United States of America; VIRTUAL, District of Columbia, United States of America; VIRTUAL, Delaware, United States of America; VIRTUAL, Florida, United States of America; VIRTUAL, Georgia, United States of America; VIRTUAL, Idaho, United States of America; VIRTUAL, Illinois, United States of America; VIRTUAL, New Jersey, United States of America; VIRTUAL, New Mexico, United States of America; VIRTUAL, New York, United States of America; VIRTUAL, North Carolina, United States of America; VIRTUAL, North Dakota, United States of America; VIRTUAL, Ohio, United States of America

Date posted 11/21/2022

Overview

Change Healthcare occupies a uniquely interconnected position at the center of healthcare. We believe it is our responsibility to test, adopt, and refine new technologies to help create a more efficient healthcare system. As healthcare technology leaders, we are passionate about building enterprise-class solutions using the latest cloud technologies and current development best practices. We have a bias for action with a broad mandate to innovate and provide world class healthcare solutions.

  • Full-time
  • Level: Experienced
  • Travel: Local

Success Profile

What makes a successful Software Engineer at Change Healthcare?
Check out the traits we’re looking for and see if you have the right mix.

  • Analytical
  • Logical
  • Problem-solver
  • Team player
  • Quick learner
  • Passionate

Career Path

There are numerous career paths and opportunities for growth at Change Healthcare. Below is an example of the trajectory you could have in your careers as a Software Engineer.

Career Path Steps

  1. Step 1: Engineer 1
  2. Step 2: Engineer 2
  3. Step 3: Senior Engineer
  4. Step 4: Staff Engineer
  5. Step 5: Principal Engineer

Our Total Rewards

Our Total Rewards strategy consists of a portfolio of offerings: compensation, recognition, well-being and benefits, that are aligned with our talent management strategy, enabling us to attract, develop, engage, reward, and retain employees. Our engaged workforce enables a high performing culture.

  • Paying for
    Performance

  • Rewards and
    Recognition

  • Medical Plans

  • Retirement Plan

  • Paid Time Off

  • Volunteer Days and
    Community Giving

Responsibilities

Enterprise Service Management (ESM) Problem Manager

Job ID R30683 Location Nashville, Tennessee Date posted 11/21/2022

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Enterprise Service Management Problem Manager  

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.


Work Location:

  • Fully Remote - U.S.

Position:

The Change Healthcare Enterprise Service Management (ESM) team plays a mission critical role within the company by providing Incident Management, Problem Management, Change Management, Asset and Configuration Management, and Alert Response in a demanding Healthcare IT and Business environment. In this intermediate-level role, the Problem Manager 3 is responsible for oversight of Problem investigation by enterprise teams, from Root Cause Analysis to implementation of Corrective or Preventive solutions; measuring and reporting outcomes.


Core Responsibilities:

  • Performing comprehensive and inciteful Root Cause Analysis
  • Creating responsive Corrective and Preventive Action plans (CAPA)
  • Performing Post-Incident Investigation
  • Timely completion of CAPA tasks
  • Review, Edit, and Approve completed RCAs and proposed CAPAs

Requirements:

  • Proven troubleshooting and critical thinking skills
  • Strong sense of commitment and drive towards problem prevention
  • Excellent communication skills and experience, both verbal and written.
  • Proven ability to communicate confidently and clearly via various modalities with all levels of the organization
  • An understanding of the technology used in a large enterprise is required, e.g. Unix / Linux, Windows, storage, networking, databases, IT security, web infrastructure, application support

Preferred Qualifications:

  • Proven troubleshooting and critical thinking skills
  • Strong sense of commitment and drive towards problem prevention
  • Excellent communication skills and experience, both verbal and written.
  • Proven ability to communicate confidently and clearly via various modalities with all levels of the organization
  • An understanding of the technology used in a large enterprise is required, e.g. Unix / Linux, Windows, storage, networking, databases, IT security, web infrastructure, application support

Working Conditions/Physical Requirements:

  • General office demands

Unique Benefits*:

  • Flexible work environments
  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
  • Employee wellbeing programs and generous health plans
  • Educational assistance programs
  • US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
  • Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
  • Learn more at https://careers.changehealthcare.com
  • *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

Feeling Inspired? Ready to #MakeAChange? Apply today!

#li-remote

New York and New Jersey Residents Only: The salary range for New York City, NY and Westchester County, NY is  $91,425 - $159,000. The salary range for Ithaca, NY is $79,500 - $132,500. The salary range for Jersey City, NJ is $95,400 - $159,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

Diversity, Equity & Inclusion:

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Applicant Data Privacy And Protection Notice

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