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Client Facing Business Analyst II (Implementations)

R19330 Nashville, Tennessee - Additional locations

Additional Locations: Nashville, Tennessee, New Delhi, National Capital Territory of Delhi, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, Oregon, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Oklahoma, Alabama, Arizona, Arkansas, California, Connecticut, Washington, DC, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio Nashville, Tennessee, United States of America; New Delhi, India; VIRTUAL, Pennsylvania, United States of America; VIRTUAL, Rhode Island, United States of America; VIRTUAL, South Carolina, United States of America; VIRTUAL, South Dakota, United States of America; VIRTUAL, Texas, United States of America; VIRTUAL, Utah, United States of America; VIRTUAL, Vermont, United States of America; VIRTUAL, Virginia, United States of America; VIRTUAL, Washington, United States of America; VIRTUAL, West Virginia, United States of America; VIRTUAL, Wisconsin, United States of America; VIRTUAL, Wyoming, United States of America; VIRTUAL, Massachusetts, United States of America; VIRTUAL, Michigan, United States of America; VIRTUAL, Minnesota, United States of America; VIRTUAL, Mississippi, United States of America; VIRTUAL, Missouri, United States of America; VIRTUAL, Montana, United States of America; VIRTUAL, Nebraska, United States of America; VIRTUAL, Nevada, United States of America; VIRTUAL, New Hampshire, United States of America; VIRTUAL, Oregon, United States of America; VIRTUAL, Indiana, United States of America; VIRTUAL, Iowa, United States of America; VIRTUAL, Kansas, United States of America; VIRTUAL, Kentucky, United States of America; VIRTUAL, Louisiana, United States of America; VIRTUAL, Maine, United States of America; VIRTUAL, Maryland, United States of America; VIRTUAL, Oklahoma, United States of America; VIRTUAL, Alabama, United States of America; VIRTUAL, Arizona, United States of America; VIRTUAL, Arkansas, United States of America; VIRTUAL, California, United States of America; VIRTUAL, Connecticut, United States of America; VIRTUAL, District of Columbia, United States of America; VIRTUAL, Delaware, United States of America; VIRTUAL, Florida, United States of America; VIRTUAL, Georgia, United States of America; VIRTUAL, Hawaii, United States of America; VIRTUAL, Idaho, United States of America; VIRTUAL, Illinois, United States of America; VIRTUAL, New Jersey, United States of America; VIRTUAL, New Mexico, United States of America; VIRTUAL, New York, United States of America; VIRTUAL, North Carolina, United States of America; VIRTUAL, North Dakota, United States of America; VIRTUAL, Ohio, United States of America

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. 

Empower Your Future. Make a Difference.

Title: Client Facing Business Systems Analyst (Implementations)

Overview of Position:

The Business Systems Analyst II (Implementations) not only support external & internal clients providing expertise and guidance, they also provide knowledge and business guidance to the IT dept in understanding the enterprise’s operational needs for both automated and manual solutions to business systems and procedures of moderate scope. The Business Analyst is involved in planning, organizing and conducting detailed analytical studies to define problems, identify deficiencies and improve solutions which impact the enterprise’s effectiveness, and provide the basis for issue resolution. The Business Analyst is responsible for overseeing the system definition and design processes within the Software Development Life Cycle (SDLC). They collaborate with users to define business requirements for system enhancements and new functionalities to achieve process improvements. Influences the research, design and successful delivery of not only client level code enhancements, but also new and innovative solutions that meet business objectives and ensure achievement of planned milestones.

What will be my duties and responsibilities in this job?

  • Strategic management and maintenance of client’s entire solution(s) in conjunction with account management.
  • Respond to customer incoming inquiries, ability to lead recurring client meetings, present mock-ups, review existing client settings/output and requirement documentation via WebEx (or other similar type of tool), and drive escalations when necessary.
  • Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements with limited supervision.
  • Researches, devises, and modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results. Analyzes business and user needs, documentation of requirements and translation into proper system requirement specifications including but not limited to basic test cases to support requirement specification unit testing, documented system and client workflows.
  • Guides the design, development and documentation of internal system process workflows and various implementation activities that deliver business solutions required of the business.
  • Act as subject matter expert within the product of responsibility to include: answering team member questions/coaching, providing quality peer reviews, UAT, publishing job aid documentation, acting as the Operations Product liaison managing all levels of issues/enhancements/research across all areas of the business & training internal and external clients on tools/products and advising them of solution and industry best practices
  • Communicate the business directives, goals and needs to the technical team and serve as business interface from the enterprise’s operational management team managing expectations and defining business satisfaction metrics

What are the requirements needed for this position?

  • 3+ in business systems analysis, design, modeling, relational database, technical writing and design and analysis role
  • Bachelor's Degree in Business Administrator or Related field or equivalent experience
  • Strong understanding and experience with technical systems; ability to identify technical solutions for business problems
  • Strong organizational and project management skills
  • Ability to interact with internal staff at all levels
  • Excellent oral and written skills to effectively communicate with customers and internal staff
  • Ability to develop and deliver presentation materials
  • Ability to formulate and define systems scope and objectives through research and due diligence

What other skills/experience would be helpful to have?

  • Strong understanding of the healthcare industry and the information exchange between providers, clearinghouses, payers and employers
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Ensures Accountability - Holding self and others accountable to meet commitments.
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Embraces Differences - Recognizing the value that different perspectives and cultures bring to an organization.

What are the working conditions and physical requirements of this job?

General office demands.


How much should I expect to travel? No travel is required for this position.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Talent Acquisition Process

Apply

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

Review

Once you apply for a job opening, the Sourcing Specialist or Talent Adviser will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.

Interviews

Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.

Offer

If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.

Onboarding

Once you've received your offer letter, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.

Apply

 

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

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