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Client Advocate, Revenue Cycle Management-Nationwide

Job ID R27690

Location

Nashville, Tennessee, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, Oregon, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Oklahoma, Alabama, Arizona, Arkansas, California, Connecticut, Washington, DC, Delaware, Florida, Georgia, Idaho, Illinois, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio Nashville, Tennessee, United States of America; VIRTUAL, Pennsylvania, United States of America; VIRTUAL, Rhode Island, United States of America; VIRTUAL, South Carolina, United States of America; VIRTUAL, South Dakota, United States of America; VIRTUAL, Texas, United States of America; VIRTUAL, Utah, United States of America; VIRTUAL, Vermont, United States of America; VIRTUAL, Virginia, United States of America; VIRTUAL, Washington, United States of America; VIRTUAL, West Virginia, United States of America; VIRTUAL, Wisconsin, United States of America; VIRTUAL, Wyoming, United States of America; VIRTUAL, Massachusetts, United States of America; VIRTUAL, Michigan, United States of America; VIRTUAL, Minnesota, United States of America; VIRTUAL, Mississippi, United States of America; VIRTUAL, Missouri, United States of America; VIRTUAL, Montana, United States of America; VIRTUAL, Nebraska, United States of America; VIRTUAL, Nevada, United States of America; VIRTUAL, New Hampshire, United States of America; VIRTUAL, Oregon, United States of America; VIRTUAL, Indiana, United States of America; VIRTUAL, Iowa, United States of America; VIRTUAL, Kansas, United States of America; VIRTUAL, Kentucky, United States of America; VIRTUAL, Louisiana, United States of America; VIRTUAL, Maine, United States of America; VIRTUAL, Maryland, United States of America; VIRTUAL, Oklahoma, United States of America; VIRTUAL, Alabama, United States of America; VIRTUAL, Arizona, United States of America; VIRTUAL, Arkansas, United States of America; VIRTUAL, California, United States of America; VIRTUAL, Connecticut, United States of America; VIRTUAL, District of Columbia, United States of America; VIRTUAL, Delaware, United States of America; VIRTUAL, Florida, United States of America; VIRTUAL, Georgia, United States of America; VIRTUAL, Idaho, United States of America; VIRTUAL, Illinois, United States of America; VIRTUAL, New Jersey, United States of America; VIRTUAL, New Mexico, United States of America; VIRTUAL, New York, United States of America; VIRTUAL, North Carolina, United States of America; VIRTUAL, North Dakota, United States of America; VIRTUAL, Ohio, United States of America

Date posted 06/16/2022

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Applicant Data Privacy And Protection Notice

Client Advocate, Revenue Cycle Management-Nationwide

Remote  

Overview of Position

The Client Advocate role embodies all the Change Healthcare core values in serving our Provider customers. This position is responsible for revenue retention, growth, customer satisfaction, and relationship management across the entire breadth of a customer’s engagement with Change Healthcare.                                                                                                                   

What will be my duties and responsibilities in this job?

  • Create and drive to completion customer specific revenue retention and growth strategies for  customers leveraging customer training and education for customers, assisting with onboarding processes, monitoring transaction volume and engaging customer when below a certain threshold, engaging customers regarding contract renewals, suspensions and cancellations and facilitating issue escalation and resolution. 
  • Serve as customer operational advocate and product subject matter expert for products and processes of  customers – from billing issue research and resolution, customer payment outreach, enrollment and product functionality specific issue research and resolution, and acting as a liaison between Sales and customer for pricing and contract discussions.
  • Coordinate operational and strategic activities internally to improve customer experience and strengthen corporate processes across Onboarding, Support, Sales, Customer Experience, Business Intelligence, Product, IT, Customer Communications, Billing, & Finance. 
  • Responsible for customer satisfaction and increase of customer NPS scores.
  • Responsible for customer’s issue research and resolution. Coordinates with internal team members to identify and implement the best solution in a timely manner. Uses rigorous logic and methods to solve difficult customer problems with effective solutions.

What are the requirements needed for this position?

  • Associate Degree in a related area of study or High School diploma or equivalent experience.
  • 2+ years of healthcare account management/project management experience with a minimum of 1 year working with the Revenue Cycle with large health care organizations or large enterprise-wide healthcare software systems.
  • Proven track record of successful management, service, and/or revenue retention activities for complex customers or projects.
  • Professional and effective communication skills required including comfort with conversations that create clarity and improve collaboration at all levels within complex and diverse organizations.
  • Prior client management experience and proven track record of client satisfaction

What other skills/experience would be helpful to have?

  • Working knowledge of healthcare information systems
  • Proficient at executing when experiencing multiple competing priorities
  • Strong interpersonal and communication skills
  • The ability to build relationships across the organization and collaborate as necessary to accomplish goals
  • Maintain SME level industry and product knowledge
  • Experience with Salesforce, Siebel, Qualtrics, Contract Administration, or SharePoint a plus.

  • What are the working conditions and physical requirements of this job?

General office demands

How much should I expect to travel?

  • Willingness and ability to travel up to 10% of the time- Current State -We are all working virtual
  • Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

#li-remote

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Applicant Data Privacy And Protection Notice

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Talent Acquisition Process

Apply

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

Review

Once you apply for a job opening, the Sourcing Specialist or Talent Advisor will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.

Interview

Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.

Offer

If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.

Onboarding

Once you've electronically signed your offer, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.

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