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Chief of Staff - Remote (Anywhere US or Manila, Philippines)
Job ID R24049
Date posted 03/22/2022
Chief of Staff
Overview of Position
The Chief of Staff position reports directly to the VP/GM of the Payment Accuracy business, working closely with the Payment Accuracy Leadership team and Shared Services leaders to coordinate and align efforts, driving operational excellence and sustained business growth. This position requires an individual who understands how to get things done at Change Healthcare by leveraging extensive interpersonal and collaboration skills. In addition, must have experience in strategic planning, execution, building relationships and working with executives at all levels. The ideal candidate will have strong analytical/problem solving skills, demonstrated success in driving complex strategies and projects, outstanding cross-functional organizational skills and agility, strong communication skills (verbal and written), proven project management skills and be a motivated self-starter. You should also enjoy working under pressure and deadlines and be flexible with tolerance for and ability to manage ambiguity and uncertainty (which are important for success in this role).
What will be my duties and responsibilities in this job?
Coordinate and track identified strategic business initiatives and guide to completion, creating and operating a reporting system that allow for timely data to the VP/GM on all relevant projects ensuring accurate and accountability.
Lead selected cross BU projects. Use influence in a matrixed environment to help oversee projects of high importance, sometimes of a confidential nature.
Drives Operational Excellence through assisting in aligning priorities (e.g., OKRs setting & tracking), developing a systematic approach to exceeding results.
Owns QBR/ MBR process for VP/GM of Payment Accuracy including setting agendas, and capturing action items, responsible parties and dates of completion creating confidence in Leadership by executing superior problem-solving solutions.
Help develop and coordinate business unit-wide procedures and work to improve existing processes for maximum clarity, efficiency, and success especially in leadership decision-making.
Assists the VP/GM by organizing and coordinating Town Hall meetings, staff meetings and weekly team calls including developing agendas to deliver.
Ensure team has full understanding and execution of CHC directives includes Leadership DNA by embracing and displaying such behaviors and assisting others to meet those expectations.
Assist in developing positive work environments that allow maximized growth through retention, operational excellence displaying positive change management leading to Employee satisfaction.
What are the requirements needed for this position?
Minimum of 5 years strong operational experience with consulting experience strongly preferred
EDUCATION: Bachelor’s Degree required; Master’s Degree in business or related field preferred
What critical skills are needed for you to consider someone for this position?
Excellent oral and written communication skills to all levels of the organization
Consulting and operations expertise
Strong interpersonal skills and a knack for productive collaboration across varying departments
Exceptionally detail oriented and data driven; strong information gathering and analysis skills
Can successfully influence, organize, and direct large teams of people
Impeccable time management and multi-tasking skills
Business minded and strategic planner
Proven problem solver who can quickly make clear-headed decisions while under pressure
Ability to analyze and compile large swaths of data, create effective reports, and build and present masterful presentations via PowerPoint for a sophisticated audience
Highly experienced with project coordination and management
Self-motivated and self-sufficient; able to give and receive constructive criticism
Proven creative thinker with strong business acuity
An energetic leader with excellent communication skills, a positive attitude, and a go-getter drive
Possess personal qualities of integrity, credibility, and commitment to Change Healthcare’s Vision and Values
What other skills/experience would be helpful to have?
Microsoft Office with strong emphasis on PowerPoint & Excel
Experience with Workday is a plus
Strong ability to lead meetings via Teams and WebEx
What are the working conditions and physical requirements of this job?
General office demands/Home office
How much should I expect to travel?
Up to 20% travel requirement
Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
- Internal candidates only
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
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Talent Acquisition Process
Once you apply for a job opening, the Sourcing Specialist or Talent Advisor will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.
Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.
If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.
Once you've electronically signed your offer, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.
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