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Accounts Receivable Representative

Job ID R29993

Location Houston, Texas

Date posted 03/10/2023


Our Patient Service Representatives provide patients who call into our Contact Center with best in class service. Using your effective phone communication and interpersonal skills, you will positively impact the patient experience while also gathering and recording information in an accurate and efficient matter.

Success Profile

What makes a successful Patient Service Representative at Change Healthcare?
Check out some of the key competencies we are looking for and see if you have the right mix.

  • Compassionate
  • Detail-oriented
  • Good listener
  • Problem-solver
  • Self-starter
  • Computer savvy

Career Path

There are numerous career paths and opportunities for growth at Change Healthcare. Below is an example of the trajectory you could have in your career as a Patient Service Representative.

Career Path Steps

  1. Step 1: Patient Service Representative
  2. Step 2: Senior Patient Service Representative
  3. Step 3: Team Lead Patient Service Representative
  4. Step 4: Operations Supervisor

Our Total Rewards

Our Total Rewards strategy consists of a portfolio of offerings: compensation, recognition, well-being and benefits, that are aligned with our talent management strategy, enabling us to attract, develop, engage, reward, and retain employees. Our engaged workforce enables a high performing culture.

  • Paying for

  • Rewards and

  • Medical Plans

  • Retirement Plan

  • Paid Time Off

  • Volunteer Days and
    Community Giving


Accounts Receivable Representative

Job ID R29993 Location Houston, Texas Date posted 03/10/2023

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.

Work Location
Fully remote - Houston, TX, area only

We are seeking an Accounts Receivable Representative in the Houston area to work remote Monday through Friday with a flexible start time between 6am and 8am Central time. The ideal candidate will work directly with the client, revenue cycle management, direct manager and AR team to review and resolve patient account escalations through EPIC system and EPIC CRM. All equipment will be provided.

Core Responsibilities

  • Ability to meet position metrics goals (KPIs)

  • Strong written and verbal communication skills

  • Ability to work well in an independent setting with minimal supervision

  • Ability to work collaboratively within a team

  • Ability to communicate effectively with patients, hospital staff, adjusters, and attorneys

  • Strong customer service skills

  • Strong analytical skills

  • Strong verbal and written communication skills

  • Ability to setup workstation and operate through various systems.


  • Meet productivity and quality standards as outlined in client metrics

  • Identify any issues or trends and bring to the attention of management team

  • Work on special projects as assigned

  • Other duties as assigned

  • Responsible for resolving and/or appealing denials and rejections. Responsible for identifying billing/system/collections issues or trends and reporting them to management.

  • Assisting other representatives with client and/or procedural related questions.

Preferred Qualifications

  • 2-3 years’ work experience in healthcare accounts receivable

  • Revenue Cycle Experience (EPIC, CERNER, Athena IDX)

  • Hospital registration/patient access experience preferred

  • Medical Payer experience preferred

  • Subrogation and Coordination of Benefits experience preferred

  • CRM experience preferred.

Working Conditions/Physical Requirements

  • General office demands

  • High speed internet connection and a quiet place to work remotely

  • Availability to work an 8 hour day Monday through Friday with a flexible start time between 6am and 8am Central time.

Unique Benefits*

  • Flexible work environments

  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets

  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships

  • Employee wellbeing programs and generous health plans

  • Educational assistance programs

  • US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions

  • Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

  • Learn more at

California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:

The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

The base pay range for this position is $14.37 - $31.92

Diversity, Equity & Inclusion:

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Applicant Data Privacy And Protection Notice

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