Accounts Receivable Representative

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.

Work Location
Fully remote - Houston, TX, area only

Position
We are seeking an Accounts Receivable Representative in the Houston area to work remote Monday through Friday with a flexible start time between 6am and 8am Central time. The ideal candidate will work directly with the client, revenue cycle management, direct manager and AR team to review and resolve patient account escalations through EPIC system and EPIC CRM. All equipment will be provided.

Core Responsibilities

• Ability to meet position metrics goals (KPIs)

• Strong written and verbal communication skills

• Ability to work well in an independent setting with minimal supervision

• Ability to work collaboratively within a team

• Ability to communicate effectively with patients, hospital staff, adjusters, and attorneys

• Strong customer service skills

• Strong analytical skills

• Strong verbal and written communication skills

• Ability to setup workstation and operate through various systems.

Requirements

• Meet productivity and quality standards as outlined in client metrics

• Identify any issues or trends and bring to the attention of management team

• Work on special projects as assigned

• Other duties as assigned

• Responsible for resolving and/or appealing denials and rejections. Responsible for identifying billing/system/collections issues or trends and reporting them to management.

• Assisting other representatives with client and/or procedural related questions.

Preferred Qualifications

• 2-3 years’ work experience in healthcare accounts receivable

• Revenue Cycle Experience (EPIC, CERNER, Athena IDX)

• Hospital registration/patient access experience preferred

• Medical Payer experience preferred

• Subrogation and Coordination of Benefits experience preferred

• CRM experience preferred.

Working Conditions/Physical Requirements

• General office demands

• High speed internet connection and a quiet place to work remotely

• Availability to work an 8 hour day Monday through Friday with a flexible start time between 6am and 8am Central time.

Unique Benefits*

• Flexible work environments

• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets

• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships

• Employee wellbeing programs and generous health plans

• Educational assistance programs

• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions

• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

• Learn more at https://careers.changehealthcare.com.

Diversity, Equity & Inclusion:

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

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