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Client Services Representative 1

Job ID R22222

Location

Hawthorne, New York, New York Hawthorne, New York, United States of America; VIRTUAL, New York, United States of America

Date posted 03/02/2022

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Client Services Representative 1

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Overview of Position

The Client Service Representative will be responsible for developing and maintaining positive relationships with the client. Effectively work with relevant hospital departments to improve practice billing operations and identify any problems/trends and communicate them to management for resolution. ​Research and re-bill unpaid claims and resolve accounts appearing on Follow-up Reports.

What will be my duties and responsibilities in this job?

  • Correct all errors on electronic error reports using all available information.
  • Meet current production, utilization and quality standards.
  • Participates in trainings/meetings with Payers, internal departments, offshore partners, Client contact(s) and TES Management, etc. to address trends in denials or unprocessed claims
  • Assists in identifying current and/or potential billing issues specific to outstanding receivable
  • Presenting data to appropriate parties and partnering to develop resolutions
  • Participates in daily production assignments that will continue to develop understanding and knowledge of processing guidelines and expectations of respective client(s) payer mix
  • Ability to take patient phone calls and assist Customer Service when business needs arise
  • Assist in other duties as assigned

What are the requirements needed for this position?

  • Associate Degree in Business, Healthcare Administration or related field; or equivalent
  • 3+ years of related work experience; including a minimum of 2 year revenue cycle experience required
  • Intermediate to Advanced working knowledge of MS Excel, MS Word and MS Outlook
  • Strong customer service experience

What other skills/experience would be helpful to have?

  • Knowledge of enterprise billing system
  • In depth knowledge of various insurance policies and procedures related to claim adjudication and payment processes.
  • Ability to work independently with minimal supervision
  • Excellent written and oral communication skills
  • Strong attention to detail
  • Represents the office/Organization in a positive manner; supports and encourages strong morale and spirit in his/her team.
  • Can marshal resources to complete tasks and orchestrate multiple activities at once to accomplish goals and meet specific deadlines.
  • Ability to solve difficult problems in a timely manner with efficient resolutions
  • Works well with others; ability to work with and communicate with individuals of varying disciplines.
  • Employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls and talk or hear. Employee must occasionally lift and/or move up to 25 pounds

What are the working conditions and physical requirements of this job?
General office duties and conditions

Position is 100% on-site; Monday through Friday 8am-4:30pm or 8:30am-5:00pm

Diversity and Inclusion:

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when job-related and consistent with business necessity, we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Applicant Data Privacy And Protection Notice

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Talent Acquisition Process

Apply

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

Review

Once you apply for a job opening, the Sourcing Specialist or Talent Advisor will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.

Interview

Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.

Offer

If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.

Onboarding

Once you've electronically signed your offer, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.

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