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Customer Service Representative/ Patient Advocate, Chicago, IL ( $1, 500 Sign-On Bonus)

Job ID R28077

Location Chicago, Illinois

Date posted 06/24/2022

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Customer Service Representative /Patient Advocate

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

In this role as a Customer Service Representative/Patient Advocate, also known as a Healthcare Representative, you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or home health setting.

Make a real-world impact helping patients with a rewarding career at Change Healthcare. Bilingual candidates are strongly encouraged to apply!


Schedule: MONDAY-FRIDAY 8AM-5PM & 10AM-7PM alternating weekly no weekends

  • Additional compensation will be provided for employees who work anytime after 7 PM on weekdays. It will also be provided for all weekend shifts worked.

What will be my duties and responsibilities in this job?

  • Interview patients in a hospital setting and/or home visits and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage

  • Complete applications for state and federal programs (including Health Exchange/Marketplace programs)

  • Achieve and maintain certification designation as “Certified Application Counselor

  • Review medical records and take all necessary actions to expedite benefit approval

  • Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)

  • Maintain ongoing communication with government agencies regarding the status of claims

  • Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed

  • Maintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systems

  • Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.

What are the requirements needed for this position?

  • 1-3 years of relevant hospital and healthcare experience

  • High School Diploma or equivalent

  • Demonstrated experience with strong work ethics and confidentiality pertaining to medical records

  • Intermediate computer/tablet skills and proficiency with Microsoft Office applications (Outlook, Excel and PowerPoint)

What other skills/experience would be helpful to have?

  • Bilingual candidates preferred - Spanish is highly preferred for this location

  • 4-year college degree preferred

  • Knowledge of federal and state programs that will benefit coverage for clients

  • Demonstrated experience working with people of various educational and socioeconomic backgrounds

  • Meditech experience

What are the working conditions and physical requirements of this job?

  • General office demands

  • Prolonged periods of standing and walking in hospital facilities

  • Ability to travel within the Oak Lawn area

  • Adherence to facility masking requirements at all times

How much should I expect to travel?

  • Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Unique Benefits:

  • Full-Time employees receive Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays

  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships

  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets

  • Your choice of four medical plans & My Healthy Changes well-being program

  • US 401(k) savings plan, tax free health savings (HSA) and flexible spending accounts (FSA) and educational assistance for eligible employees

  • Dependent Care Flexible Spending Accounts provide pre-tax money for your eligible dependent day care expenses

  • Resources for Living provide tools to find family childcare that fit your needs

  • Learn more about Total Rewards at

Diversity and Inclusion:

  • At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

  • Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at

Feeling Inspired? Ready to #MakeAChange? Apply today!

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Applicant Data Privacy And Protection Notice

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Talent Acquisition Process


Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.


Once you apply for a job opening, the Sourcing Specialist or Talent Advisor will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.


Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.


If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.


Once you've electronically signed your offer, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.


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