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During the evolving COVID-19 outbreak, Change Healthcare is committed to the safety and security of our employees, their families, and our communities. We have implemented remote or flexible work for a large portion of our workforce, expanded our benefits to aid affected team members and their dependents, and launched an internal portal for ongoing communications related to COVID-19.

Similarly, we are also working to keep our applicants safe throughout the interview and hiring process. As such, Change Healthcare has limited travel and implemented a virtual/video interview and onboarding process for most candidates to align with best practices in safety.

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Patient Service Representative

Job ID R26491

Location

Boston, Massachusetts, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, Oregon, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Oklahoma, Alabama, Alaska, Arizona, Arkansas, California, Connecticut, Washington, DC, Delaware, Florida, Georgia, Idaho, Illinois, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio Boston, Massachusetts, United States of America; VIRTUAL, Pennsylvania, United States of America; VIRTUAL, Rhode Island, United States of America; VIRTUAL, South Carolina, United States of America; VIRTUAL, South Dakota, United States of America; VIRTUAL, Tennessee, United States of America; VIRTUAL, Texas, United States of America; VIRTUAL, Utah, United States of America; VIRTUAL, Vermont, United States of America; VIRTUAL, Virginia, United States of America; VIRTUAL, Washington, United States of America; VIRTUAL, West Virginia, United States of America; VIRTUAL, Wisconsin, United States of America; VIRTUAL, Wyoming, United States of America; VIRTUAL, Michigan, United States of America; VIRTUAL, Minnesota, United States of America; VIRTUAL, Mississippi, United States of America; VIRTUAL, Missouri, United States of America; VIRTUAL, Montana, United States of America; VIRTUAL, Nebraska, United States of America; VIRTUAL, Nevada, United States of America; VIRTUAL, New Hampshire, United States of America; VIRTUAL, Oregon, United States of America; VIRTUAL, Indiana, United States of America; VIRTUAL, Iowa, United States of America; VIRTUAL, Kansas, United States of America; VIRTUAL, Kentucky, United States of America; VIRTUAL, Louisiana, United States of America; VIRTUAL, Maine, United States of America; VIRTUAL, Maryland, United States of America; VIRTUAL, Oklahoma, United States of America; VIRTUAL, Alabama, United States of America; VIRTUAL, Alaska, United States of America; VIRTUAL, Arizona, United States of America; VIRTUAL, Arkansas, United States of America; VIRTUAL, California, United States of America; VIRTUAL, Connecticut, United States of America; VIRTUAL, District of Columbia, United States of America; VIRTUAL, Delaware, United States of America; VIRTUAL, Florida, United States of America; VIRTUAL, Georgia, United States of America; VIRTUAL, Idaho, United States of America; VIRTUAL, Illinois, United States of America; VIRTUAL, New Jersey, United States of America; VIRTUAL, New Mexico, United States of America; VIRTUAL, New York, United States of America; VIRTUAL, North Carolina, United States of America; VIRTUAL, North Dakota, United States of America; VIRTUAL, Ohio, United States of America

Date posted 06/23/2022

Overview

Our Patient Service Representatives provide patients who call into our Contact Center with best in class service. Using your effective phone communication and interpersonal skills, you will positively impact the patient experience while also gathering and recording information in an accurate and efficient matter.

Success Profile

What makes a successful Patient Service Representative at Change Healthcare?
Check out some of the key competencies we are looking for and see if you have the right mix.

  • Compassionate
  • Detail-oriented
  • Good listener
  • Problem-solver
  • Self-starter
  • Computer savvy

Career Path

There are numerous career paths and opportunities for growth at Change Healthcare. Below is an example of the trajectory you could have in your career as a Patient Service Representative.

Career Path Steps

  1. Step 1: Patient Service Representative
  2. Step 2: Senior Patient Service Representative
  3. Step 3: Team Lead Patient Service Representative
  4. Step 4: Operations Supervisor

Our Total Rewards

Our Total Rewards strategy consists of a portfolio of offerings: compensation, recognition, well-being and benefits, that are aligned with our talent management strategy, enabling us to attract, develop, engage, reward, and retain employees. Our engaged workforce enables a high performing culture.

  • Paying for
    Performance

  • Rewards and
    Recognition

  • Medical Plans

  • Retirement Plan

  • Paid Time Off

  • Volunteer Days and
    Community Giving

Responsibilities

Patient Service Representative

Job ID R26491 Location Boston, Massachusetts Date posted 06/23/2022

Overview of Position

The role is responsible for communicating by phone with patients or insurance companies for the purpose of collecting and managing accounts receivable. The Patient Service Representative ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Service Representative provides outstanding customer service and collection activities through efficient, effective communication and resolution of the outstanding accounts receivable balance.

What will be my duties and responsibilities in this job?

  • Responsible for working correspondence, edits and aged account receivable and identifying problem accounts to CHC leadership.
  • Responsible for resolving and/or appealing denials and rejections. Responsible for identifying billing/system/collections issues or trends and reporting them to management.
  • Assisting other representatives with client and/or procedural related questions.
  • Meets productivity and accuracy standards as established by management.
  • Other duties as assigned by the Change Healthcare Leadership members.

What are the requirements needed for this position?

  • High School diploma or equivalent. College course work strongly preferred.
  • Must possess excellent customer service and communication skills along with good math skills, ability to read, understand and follow verbal and written instructions; possess basic computer skills (Internet Explorer, Microsoft Outlook, Microsoft Word and Microsoft Excel).
  • Thorough knowledge and understanding of healthcare billing and collection practices and methodologies in an automated environment. Knowledge of healthcare billing and/or collections practices. Working knowledge of insurances and general reimbursement types: PPO, HMO, Indemnity, Medicare, Medicaid, Workers’ Compensation.

What other skills/experience would be helpful to have?

  • Bi-Lingual (Spanish) or other language
  • Dependable
  • Professional phone etiquette
  • Ability to multi task in a fast-paced environment
  • Negotiation and problem solving skills
  • Time management and organizational skills
  • Display a positive attitude
  • Effective written and oral communication skills
  • Strong interpersonal skills

What are the working conditions and physical requirements of this job?
General office duties and conditions

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Applicant Data Privacy And Protection Notice

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