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Bilingual Hospital Financial Counselor, Boston, MA

Job ID R29344

Location Boston, Massachusetts

Date posted 09/26/2022

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Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Overview

In this role The Bilingual Hospital Financial Counselor is responsible for screening patients to determine financial responsibility and the ability to pay for services (Point of Service Collections). The counselor adheres to collection guidelines/criteria as well as maintains compliance with self-pay payers in regards to federal, state, local and private regulations. In addition they  assist potential eligible candidates with applying for State Medicaid programs. If you appreciate helping people and possess great communication and computer skills, take the next step towards a rewarding career at Change Healthcare!

Schedule: Monday -Friday 8:00AM-5:00PM

Primary Location: BIDMC-Beth Israel Deaconess Medical Center

330 Brookline Ave, Boston, MA 02215


What will be my duties and responsibilities in this job?

  • Ensure all insurance requirements are met and inform patients of their financial liability prior to or during admissions in the Emergency Room.

  • Request and collect needed verifications for processing

  • Provide an accurate daily collections report to be shared with BIDMC and Change Healthcare.

  • Conducts analysis of patient’s financial status and advises patient on the best course of action for payment of obligations to the hospital.

  • Advises patient of the possible consequences of non-payment.

  • Inform patient of the hospital sponsorship (Charity) application and explain the process.

  • Assist eligible self-pay candidates to complete Financial Assistance and submit State Medicaid applications


What are the requirements needed for this position?

  • 1 to 3 years of Customer Service-related experience

  • High School Diploma or GED,

  • Experienced with computer applications, including Microsoft Outlook, Word, Excel and data entry software

  • Bilingual (Spanish and English)

What other skills/experience would be helpful to have?

  • Comfort working in ER/Hospital setting

  • Experience with MassHealth (Medicaid) and Charity Care (Financial Assistance) application process highly preferred

  • Experience in Healthcare and/or insurance billing

  • Time management skills and attention to detail

  • Strong communication skills, work ethics and confidentiality

  • Demonstrated experience working with people of various educational and social economics background preferred

  • Evaluating Self pay patient for Medicaid and completing applications via Walk-ins or at bedside

  • Some college preferred but not required

What are the working conditions and physical requirements of this job?

  • Onsite at BIDMC-Beth Israel Deaconess Medical Center

  • Prolonged periods of sitting, standing, walking and keyboarding in hospital facilities

  • Adherence to facility masking requirements at all time

Unique Benefits:

  • Full-Time employees receive Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays
  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
  • Your choice of four medical plans & My Healthy Changes well-being program
  • US 401(k) savings plan, tax free health savings (HSA) and flexible spending accounts (FSA) and educational assistance for eligible employees
  • Dependent Care Flexible Spending Accounts provide pre-tax money for your eligible dependent day care expenses
  • Resources for Living provide tools to find family childcare that fit your needs
  • Learn more about Total Rewards at https://careers.changehealthcare.com/

Diversity and Inclusion:

  • At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
  • Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Diversity, Equity & Inclusion:

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Applicant Data Privacy And Protection Notice

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Review

Once you apply for a job opening, the Sourcing Specialist or Talent Advisor will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.

Interview

Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.

Offer

If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.

Onboarding

Once you've electronically signed your offer, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.

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