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Disability Healthcare Representative Team Lead

R18530 Atlanta, Georgia

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. 

Empower Your Future. Make a Difference.

Overview of Position

Our Healthcare Representatives act as advocates and meet with patients and their families daily. They are responsible for tracking every application they receive and obtaining high rates of successful outcomes.

If you appreciate helping people and possess great communication and computer skills, take the next step towards a rewarding career at Change Healthcare!

Please note:  This position does travel between various locations.  The Team Lead will support client locations that span from Columbus to Athens and all locations in between with a home base in Atlanta, GA.  Due to assisting with various staffing needs the schedule will primarily be Monday – Friday however could include weekend or holiday coverage.

What will be my duties and responsibilities in this job?

  • Responsible for external/customer reports.

  • Acts as the team trainer/mentor.

  • Assists with meetings with the customer

  • Working with the customer to better understand our business and what role we play.

  • Day to day interaction with hospital management.

  • Audit high dollar closures.

  • Knowledge and ability to help solve more complex claims (for example; claims from another state).

  • Helps with Change Management initiatives

  • Ability to work with limited supervision.

  • Involvement with the hiring process for new HCR team members.

  • Ability to float to different facilities if needed. 

  • Become a Super User for Advocate Pro and ability to train new HCR's on Advocate Pro.

  • Ability to float to different hospitals to assist with vacancies.

  • Must be familiar with billing functions.

What are the requirements needed for this position?

  • 1 + years’ experience as a successful HCR with knowledge of all eligibility & enrollment service lines and/or 3-4 years of relevant hospital or healthcare experience.

  • High school or equivalent required; 4-year degree preferred.

  • Ability to meet or exceed on all quarterly goals and objectives

  • Understanding of and ability to apply the medical definition of disability as it relates to body systems and to functions of daily living.

  • Ability to read and apply the information contained in medical records.

  • Previous clinical experience preferred or knowledge in medical terminology.

  • Strong Communication skills (verbal and written); demonstrated experience working with people of various educational and socioeconomic backgrounds (healthcare setting preferred), experience communicating with government caseworkers and hospital personnel.

  • Strong organization skills – ability to prioritize, plan and follow tasks through to completion without direct supervision.

  • Computer skills, including word processing (MS Office, Outlook, Excel, preferred) as well as various hospital systems.

  • Ability to manage conflict.

  • Demonstrated leadership abilities.

  • Demonstrated ability to think strategically.

  • Ability to develop and implement strategy plans

What other skills/experience would be helpful to have?

  • Change Management experience preferred.

  • Experience with presenting to large teams or customers preferred

  • Fluency in both English and Spanish languages is helpful.

What are the working conditions and physical requirements of this job?

  • Ability to work onsite at client locations

How much should I expect to travel?

  • This position will travel to various client locations from Columbus to Athens, including all the locations between. 

  • Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Talent Acquisition Process


Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.


Once you apply for a job opening, the Sourcing Specialist or Talent Adviser will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.


Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.


If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.


Once you've received your offer letter, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.



Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

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