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Director of Anesthesia Client Management - Remote (Anywhere US)

R19415 Atlanta, Georgia - Additional locations

Additional Locations: Atlanta, Georgia, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, Indiana, Louisiana, Maine, Maryland, Connecticut, Washington, DC, Delaware, Florida, Illinois, New Jersey, New York, North Carolina, Ohio Atlanta, Georgia, United States of America; VIRTUAL, Pennsylvania, United States of America; VIRTUAL, Rhode Island, United States of America; VIRTUAL, South Carolina, United States of America; VIRTUAL, Tennessee, United States of America; VIRTUAL, Texas, United States of America; VIRTUAL, Vermont, United States of America; VIRTUAL, Virginia, United States of America; VIRTUAL, Massachusetts, United States of America; VIRTUAL, Michigan, United States of America; VIRTUAL, Minnesota, United States of America; VIRTUAL, Mississippi, United States of America; VIRTUAL, Missouri, United States of America; VIRTUAL, New Hampshire, United States of America; VIRTUAL, Indiana, United States of America; VIRTUAL, Louisiana, United States of America; VIRTUAL, Maine, United States of America; VIRTUAL, Maryland, United States of America; VIRTUAL, Connecticut, United States of America; VIRTUAL, District of Columbia, United States of America; VIRTUAL, Delaware, United States of America; VIRTUAL, Florida, United States of America; VIRTUAL, Illinois, United States of America; VIRTUAL, New Jersey, United States of America; VIRTUAL, New York, United States of America; VIRTUAL, North Carolina, United States of America; VIRTUAL, Ohio, United States of America

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. 

Empower Your Future. Make a Difference.

Director of Anesthesia Client Management

Overview of Position

The Director, Client Management is responsible for leading a team of client relationship experts who cultivate meaningful relationships with key decision-makers, maintain high customer satisfaction, and position Change Healthcare as a trusted partner in the market. This leader will coach to team to ensure high customer retention and satisfaction across all assigned clients.  Key success factor is ability to build effective relationships, both internally and with Change Healthcare clients, which will result in client references, adoption of additional services, and high levels of retention and satisfaction.   This role will coordinate with Vice President, Client Management to assess additional opportunities. The Director, Client Management will collaboratively identify, address, and successfully resolve a broad range of topics and issues.  Key success factors include the ability to lead a team of relationship specialists, service large client accounts and/or multiple higher complexity smaller client accounts.

What will be my duties and responsibilities in this job?

  • Monitor key metrics and other documentation to effectively manage client satisfaction and retention.

  • Set expectations and drive best practices within the Client Management team, ensuring that customers have a consistent and world-class experience with Change Healthcare. Operate as a leader, coaching the team through obstacles and ensuring the team’s success with the clients assigned group.

  • Coach team to initiate and directs plans to improve client profitability.

  • Follow up on client feedback and issues as necessary and initiates/tracks plans for improvement.

  • Serve as the liaison between the client and operations

  • Identify process improvement or other efficiencies related to improving the customer satisfaction

  • Proactively manage and resolves customer issues

  • Manage a team of client managers and analysts in servicing the clients and meeting goals and objectives

What are the requirements needed for this position?

  • 7+ years experience in anesthesia, client management and revenue cycle management

What critical skills are needed for you to consider someone for this position?

  • Experience presenting or consulting to C suite or large physician organizations.

  • Expertise in the areas of assignment of roles relative to the billing, clinical workflow, and documentation within a hospital and office-based setting

  • Demonstrated ability to develop strong successful relationships

  • Understands customer’s business/operational priorities, including technology and service needs, new service requirements, service utilization, and may serve in an individual or people-manager capacity.

  • Technical understanding of revenue cycle technology platforms

  • Stays abreast of changes in healthcare reimbursement models and can provide subject matter expertise (SME) around such changes

  • Knowledge of anesthesia revenue cycle management

What other skills/experience would be helpful to have?

  • 7+ years’ experience with at least one year of management responsibility - health system and/or physician office experience with large employed and/or independent groups of physicians/providers in the related functions of practice management, patient workflow and revenue cycle management, or healthcare consulting

  • Proficient Use of Word, Excel, PowerPoint, Outlook and MS Teams

  • Strong leadership skills

  • EDUCATION: Bachelor’s degree in business or related field or equivalent experience

What are the working conditions and physical requirements of this job?

  • General office demands/Home office

How much should I expect to travel?

  • 50% travel requirement

  • Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

#li-remote

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Talent Acquisition Process

Apply

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

Review

Once you apply for a job opening, the Sourcing Specialist or Talent Adviser will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.

Interviews

Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.

Offer

If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.

Onboarding

Once you've received your offer letter, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.

Apply

 

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

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