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AI Interface Implementation and Support Analyst

Job ID R27771

Location

Atlanta, Georgia, New Delhi, National Capital Territory of Delhi, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, Oregon, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Oklahoma, Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Washington, DC, Delaware, Florida, Idaho, Illinois, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio Atlanta, Georgia, United States of America; New Delhi, India; VIRTUAL, Pennsylvania, United States of America; VIRTUAL, Rhode Island, United States of America; VIRTUAL, South Carolina, United States of America; VIRTUAL, South Dakota, United States of America; VIRTUAL, Tennessee, United States of America; VIRTUAL, Texas, United States of America; VIRTUAL, Utah, United States of America; VIRTUAL, Vermont, United States of America; VIRTUAL, Virginia, United States of America; VIRTUAL, Washington, United States of America; VIRTUAL, West Virginia, United States of America; VIRTUAL, Wisconsin, United States of America; VIRTUAL, Wyoming, United States of America; VIRTUAL, Massachusetts, United States of America; VIRTUAL, Michigan, United States of America; VIRTUAL, Minnesota, United States of America; VIRTUAL, Mississippi, United States of America; VIRTUAL, Missouri, United States of America; VIRTUAL, Montana, United States of America; VIRTUAL, Nebraska, United States of America; VIRTUAL, Nevada, United States of America; VIRTUAL, New Hampshire, United States of America; VIRTUAL, Oregon, United States of America; VIRTUAL, Indiana, United States of America; VIRTUAL, Iowa, United States of America; VIRTUAL, Kansas, United States of America; VIRTUAL, Kentucky, United States of America; VIRTUAL, Louisiana, United States of America; VIRTUAL, Maine, United States of America; VIRTUAL, Maryland, United States of America; VIRTUAL, Oklahoma, United States of America; VIRTUAL, Alabama, United States of America; VIRTUAL, Arizona, United States of America; VIRTUAL, Arkansas, United States of America; VIRTUAL, California, United States of America; VIRTUAL, Colorado, United States of America; VIRTUAL, Connecticut, United States of America; VIRTUAL, District of Columbia, United States of America; VIRTUAL, Delaware, United States of America; VIRTUAL, Florida, United States of America; VIRTUAL, Idaho, United States of America; VIRTUAL, Illinois, United States of America; VIRTUAL, New Jersey, United States of America; VIRTUAL, New Mexico, United States of America; VIRTUAL, New York, United States of America; VIRTUAL, North Carolina, United States of America; VIRTUAL, North Dakota, United States of America; VIRTUAL, Ohio, United States of America

Date posted 06/30/2022

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Job Description: Interface Implementation and Support, Healthcare Revenue Cycle Analyst, AI Coding Initiative

Overview of Position

Interface Implementation and Support Healthcare Revenue Cycle Analyst will work on exciting and innovative projects.  Will be responsible for deeply understanding the business in multiple functional areas and across business units, as well as understanding the project requirements.  They will maintain relationships with the business both internal and external customers, to drive the interface requirements of the project to success. 

As an interface analyst, you are responsible for managing all aspects of implementing and supporting interfaces with clients/vendors.  You will collaborate with the project management team to identify interface requirements, map data elements, perform interface configuration and data set up, conduct testing and validation. 

Ability to communicate between revenue cycle operational resources and IT technical/development resources (both internal and external customers) to meet the requirements of the interface project.  Gather the requirements and create workflows to map current state to future state, documenting future state of the IT specifications.  Conduct interface requirements and design meetings with customer IT Teams and project team.  Document the testing plans with test case scenarios to quality interface outcomes resulting in accurate charge build and accurate claims generation.  Manage and communicate technical timelines (design, build, test) to project team to ensure timelines are communicated and align with the larger project.  Provide feedback to project team on any risks to timelines/ quality / re-design of requirements.  Act as Interface technical support through all phases of the implementation. 

What will be my duties and responsibilities in this job?

  • Responsible for managing interfaces for changes, updates, and upgrades
  • Provide support of interfaces with data issues and/or file deliver
  • Document problem, resolution and escalation decisions trees following the project policy & procedures guidelines. 
  • Assist and provide training / support for internal support teams
  • Anticipate and proactively respond to internal and external customer needs to ensure reported issues are documented in detail and resolved or properly assigned
  • Provide critical incident documentation including root cause analysis and retrospective reviews if needed.
  • Walk users through troubleshooting and resolution process
  • Utilize and monitor the incident tracking system and provide high level analytic reporting and support as needed by the project team. 
  • Communicate high priority items to project/product teams. 

What are the requirements needed for this position?

  • Years of experience: 8+ years’ experience
  • Education: BS in Management Information Systems, Computer Science, or equivalent experience
  • Physician Requirements: General office demands

What other skills/experience would be helpful to have?

  • Healthcare system HL7 messaging understanding (Implementation/Conversion/Projects)
  • Knowledge of SAFE/Agile and incident tracking systems
  • Practical experience with relational databased (e.g., Oracle, SQL, and Excel)
  • Familiarity with Microsoft Office suite including Access and Visio, Aha!
  • Understanding of healthcare revenue cycle, coding, and billing, EMR systems
  • Demonstrates excellent listening, communication, and facilitation skills
  • Proven ability to analyze, design, and optimize system processes and integrations
  • Prior experience leading/managing testing projects, including end to end test plans and test cases
  • Ability to quickly learn new technologies and apply this knowledge
  • Ability to independently work on multiple simultaneous projects
  • Strong problem-solving skills
  • Strong organization skills

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Colorado Residents Only:

The base pay range for Colorado residents is $21.56 - $39.68 plus any relevant incentive pay programs that may be aligned to the role. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your base pay, Change Healthcare offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance; short-term and long-term disability insurance; Employee Assistance Program; PTO; tuition reimbursement; and employee-paid critical illness and accident insurance.

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,  national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Applicant Data Privacy And Protection Notice

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Talent Acquisition Process

Apply

Visit our career site, create a profile, and submit your application. Make sure to observe the job description and see how your background can align to the requirements of the role.

Review

Once you apply for a job opening, the Sourcing Specialist or Talent Advisor will review your resume ensuring your background matches the minimum job requirements. Selected candidates will be invited for a phone screen.

Interview

Steps will vary by team, but typically include: Talent Advisor phone screen, hiring manager interview, and a combination of technical screens and panel interviews.

Offer

If you're selected, you can expect the Talent Advisor to reach out with specific offer details. During this stage you will be provided with an electronic offer letter and other new hire documents.

Onboarding

Once you've electronically signed your offer, our onboarding team will get you ready for Week 1 and set you up for success! Onboarding tasks may include a background check, drug screening, and other job specific requirements.

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